What is DEX, and why does it matter?
An introduction to Digital Employee Experience (DEX)
The world of work has changed. Advances in technology have encouraged many businesses to transition to remote, hybrid, or asynchronous models. What was once seen as a knee jerk reaction to the Covid-19 pandemic has now become the norm.
Thus, the reliance on technology has increased and with it, the question of Digital Employee Experience, more commonly abbreviated ‘DEX’. As technology plays an even greater role in the workplace, the ways in which employees interact with it has become a key concern for companies — so too the strategies, tools, and insights which enable it.
While every business has its own modus operandi, DEX can be broadly defined as an employee’s holistic experience with the digital workplace. This has implications for the employee, the employer, and how the two interact. According to AIHR, DEX includes interfacing with technologies like devices, applications, and networks for a range of purposes:
- Workflow & Productivity. Project management, analytics, customer relations.
- Communication & Collaboration. Email, instant messaging, phone calls, video conferencing.
- Learning. Official training and professional development.
- HR systems. Self-service access to policies, compensation, PTO, and performance management information.