CONTROL THE EVENT

Fix live streaming issues as they happen with real-time quality adjustments

Control the Event transforms the webcasting ecosystem by giving video and IT teams true control, not just insights. It is the only solution that empowers teams to proactively manage viewer experience and resolve stream disruptions in real time by adjusting quality levels before issues impact the audience.

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Control the Event

Real-time alerts. Instant fixes. Zero complaints.

Keep your webcasts running smoothly with Control the Event.

Full control of each broadcast

Instant stream disruption alerts

Actionable remediation tips

Unrivalled market innovation

NEW FEATURE

Webhooks for smarter incident response

Webhooks let you integrate alerts into your existing tools (such as Microsoft Teams, Slack, PagerDuty, ServiceNow, or any system that accepts webhook input) so your teams can be notified via your preferred channel and act the moment a performance issue emerges – or even set up automatic Quality-Level Filtering when specific thresholds are breached.

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Manage viewer experience in real time

Stay on top of your live event's performance. Control the Event works behind the scenes to detect video experience issues based on multiple KPIs, including the number of viewers, location, and buffering severity.

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Mitigate issues before they multiply with Quality-Level Filtering

Resolve video experience issues with real-time alerts and recommendations that you can execute on the spot. Ensure that any arising issues are mitigated by adjusting quality levels in real time, either manually or automatically.

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Never miss a performance alert

Control the Event won’t let you miss critical updates, even when you can't actively monitor the broadcast. We’ll keep you updated with real-time alerts and configurable notifications via your preferred channel: in the Hive Portal, via email or webhook.

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Don’t let fear haunt your live stream

Live events can be a nightmare for IT Managers, with the fear of network failures and stream errors causing sleepless nights. And when issues do arise, the panic of not knowing how to resolve or mitigate them can be paralyzing. Control the Event changes things by placing full control back into your hands.

Maintain full control of your webcasts in any situation

Between struggling to detect issues and attempting to remediate them in real time, live event management can feel like a minefield. Control the Event addresses the exact challenges IT teams face during live streams to help deliver flawless, stress-free webcasts – and maintain full control even in high-pressure situations.

1. Inability to detect and resolve unexpected issues during live events

Situation

During a live product launch webcast, viewers start suddenly experiencing dropouts. Reports of this start trickling in, but the IT team doesn’t have the tools for real-time troubleshooting, leaving them unable to fix the issue quickly. As a result, viewer engagement and participation drop significantly, undermining the success of the much-anticipated launch.

How Hive helps:

Instant notifications

If things start to go south, CTE will instantly raise an alert and notify event managers.

Resolution guidance

Provides clear, actionable instructions for resolving issues that require intervention.

Live recovery tools

CTE enables real-time quality level filtering to help quickly restore viewer access to the video content.

2. Hard to detect, track and assess impact of issues

Situation

During a global town hall, IT teams are unaware that employees in multiple regions are experiencing buffering. The problem goes undetected until post-event feedback reveals the scale of the disruption, undermining confidence in the event production team.

How Hive helps:

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Real-time visibility

Buffering severity is continuously tracked and visualized on a map of all network sites to help pinpoint issues.

Impact assessment

Understand the number of affected viewers, their locations, and the severity of issues in real time.

Disruption alerts

Get immediate notifications of potential issues to address them immediately, during event runtime.

3. Slow and difficult root cause identification

Situation

Viewers at the corporate HQ start to experience buffering mid-event, but the IT team can’t quickly determine if the problem is due to network issues, CDN congestion, or an unrelated fault. The delay in diagnosis prolongs the problem, reducing engagement and frustrating management.

How Hive helps:

Pinpoint issue cause

Control the Event will pinpoint likely causes of each issue in real time, whether it’s network congestion or stream disruption.

Actionable diagnosis

IT teams are guided to potential solutions, which speeds up troubleshooting during high-pressure moments.

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Simplified post-event analysis

Alerts raised during the event are available for in-depth investigation even after the live stream is over.

4. Lack of resources for real-time event monitoring

Situation

Your organization often runs multiple live events simultaneously, and your team doesn’t have the resources to oversee every stream. The fear of undetected issues looms large, and key stakeholders risk experiencing significant interruptions.

How Hive helps:

Peace of mind

Control the Event tracks all streams and alerts you instantly, so you can rest easy attending to other critical priorities in the meantime.

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Multi-channel alerts

Stay informed through notifications via email, portal, or webhook, no matter where you are.

Custom prioritization

Set notification filters based on site importance or viewer volume to minimize disruptions where they matter most.

5. Risk of infrastructure overload

Situation

A global livestream faced unexpected network congestion when the desktop team in Ireland initiated a software update to the Microsoft Teams Client during the event. The surge in bandwidth usage overwhelmed access points in Irish offices, causing connection issues and disrupting the stream. The lack of visibility and preemptive planning during site configuration left IT teams scrambling to respond.

How Hive helps:

Localized load management

CTE lets IT teams quickly lower stream quality for just the Irish offices, without disrupting the broader network.

Stable infrastructure

The targeted adjustments made sure streams in other regions weren’t affected and system performance remained stable.

Tools for quick mitigation

With real-time insights and easy-to-use tools, IT can act fast to minimize the negative impact on viewer experience.

6. Financial and reputational risks

Situation

Repeated technical problems during high-stakes events like earnings calls or product launches damage stakeholder confidence and reduce engagement. This results in lost ROI, lower attendance in future events, and reputational harm that impacts both the IT team and entire organization long-term.

How Hive helps:

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Instant remediation

Control the Event alerts even managers as soon as an issue arises, allowing for immediate corrective action and preventing failure.

Post-analysis

Provides detailed insights post-event to address root causes and prevent future recurrence.

Safeguarding event ROI

Ensures smoother events, preserving audience trust, reducing viewer churn, and maximizing return on live event investments.

Hive empowers Digital Event and Workplace teams

Control the Event caters to the needs of various roles involved in managing live events. Whether you're a Digital Event Producer, an IT and Infrastructure Manager, or a Digital Workplace Manager, we’ll help ensure that every event runs smoothly and efficiently.

Video Event Management

IT & Infrastructure

Digital Workplace

Comprehensive event logs and reporting

Control the Event offers more than observability by maintaining detailed event logs that summarize issues, actions taken, and their impact. This critical information is available both during and after the stream, giving teams the visibility and context they need to continuously improve performance.

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Know when issues arise – and how to fix them

During live events, IT Managers are often powerless against network and stream failures. Control the Event changes the game, giving you real-time awareness and power to ensure a flawless viewing experience.

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Protect your investment. Maximize your impact.

Producing and executing large enterprise live events comes at a high cost – but the cost of a failed event is even greater. When streams are interrupted or quality suffers, it can lead to missed messages and reduce the overall impact of your communication.

Control the Event by Hive helps ensure smooth, uninterrupted broadcasts that protect your investment and support better alignment across teams by helping employees stay informed and connected.

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One failed event is one too many

Don't leave your live events to chance. With Control the Event's real-time issue detection, alerts and actionable recommendations, you can manage your live corporate broadcasts confidently and deliver exceptional experiences to your viewers. Take full control of your live events today.