Frequently Asked Questions

INDUSTRY TERMS

 

Q: What is a ECDN?

A: ECDN (Enterprise Content Delivery Network) is a term that is commonly used to describe solutions for delivering video behind the corporate firewall or within the corporate network. The term CDN is more common and used to describe solutions for delivering content over the Internet. At Hive Streaming, we offer a cost-effective software-based eCDN solution to help enterprises worldwide deliver video content efficiently across the corporate network.

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Q: What is a SDN?

A: SDN (Software Defined Network) is a term that was emerged when it became necessary to differentiate software from hardware-based networking. These days it really defines the type of dynamic configuration that takes place when software-based services are made accessible through IP addresses. The Hive software-only solution creates a SDN (or eCDN) to solve the challenge of live and on-demand video delivery.

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Q: What is P2P?

A: P2P (peer-to-peer) is a term that became infamous back in the late 1990’s and early 2000’s as it was often associated with illegal file sharing on the Internet. Many legitimate services had their name blackened because their underlying technology was an adaptation of P2P. In a broader sense, P2P basically refers to a direct connection to those around you using or consuming the same service – fundamentally removing the intermediary such as a bank, in lending, or a central server, in media consumption. Skype and Napster are services based on P2P technologies and you’ve probably heard of peer-to-peer lending.

Hive Streaming was one of the first to use P2P technology to make live video distribution more efficient. There’s a lot of development that Hive has put into optimizing P2P technology for video distribution including how you optimize bandwidth, dynamically manage leaders, and assign resources. If you’d really like to dig into some of the challenges our developers have addressed, I suggest you read our Technical Blog

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HIVE STREAMING GENERAL

 

Q: What level of savings should I expect to see once Hive Streaming is deployed?

A: Expected savings from deploying Hive Streaming often depend on how broadly within the enterprise the devices consuming the video are using the Hive Agents or Hive WebRTC. We have seen many large enterprises have over 95% of their video delivered via Hive Streaming. Sometimes savings are less due to employees viewing over the VPN, on devices that don’t have Hive Streaming installed, and/or network mapping issues. Hive Streaming will provide clear diagnostics on what may be preventing suboptimal bandwidth savings.

 

Q: How do I get support for Hive Streaming once deployed?

A: Customers can receive support for Hive Streaming either by “Submitting a Request” via the Hive Portal or sending an email to support@hivestreaming.com

 

Q: Why would I install Hive Agents when I can use Hive WebRTC?

A: Hive WebRTC will only work with WebRTC compatible browsers, such as Chrome and Firefox. Also, Hive WebRTC does not support Hive Silent Testing, which is a Hive feature that many customers find extremely appealing.

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Q: Can I use Hive Streaming as my enterprise video delivery solutions for more than one video platform?

A: Hive Streaming will operate with as many video platforms as you wish as long as we have an existing integration. Hive partners with many of the world’s leading enterprise video solution providers including Microsoft, TalkPoint, Brightcove and many others for a seamless streaming experience. Now you can use your webcasting platform to conduct an internal webinar and have the confidence to broadcast to the entire enterprise from your desk using your unified communications platform. See a full list of our video integration partners.

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Q: How does the Hive Streaming solution differentiate itself from competitors?

A: Hive Streaming primarily differentiates itself by customer advocacy – our customers enjoy a high level of personalized service and our product delivers on its promise to effectively distribute high-quality video within the enterprise. From a technical standpoint, our software-only, standards-based solution focuses on video delivery only. We do not offer a video platform. We focus on supporting and integrating with the leading webcasting and video management platforms.

Hive WebRTC is a product, out of beta, and being used by Fortune 100 companies. We have leading reporting and analytics in Hive Insights, and with the Hive Streaming solution, we don’t process your video – therefore it’s highly secure. Also, we want your business, so our pricing is aggressive and flexible. If you’d like further information on how we differentiate from a video distribution solution you may be evaluating, please don’t hesitate to email info@hivestreaming.com

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Q: How does Hive Streaming price its service?

A: At Hive Streaming we want to be the video delivery solution that you choose, therefore we have pricing models that are affordable and flexible. Hive Streaming’s cost-effective eCDN solution is offered to customers using an Active Device Based License (ADBL) model. A device is a computing device capable of running the installed Hive Agent, or a device running Hive WebRTC in a WebRTC-enabled browser. A device becomes Active once it has started to consume/watch video, either using the installed Agent or Hive WebRTC, at any time during a calendar month. Activations occur only once per month and the activation remains in effect until the end of the month – in other words, once a device starts watching Hive-enabled video, viewing is unlimited for the month.

We know that consumption of video within the enterprise is often difficult to estimate. Therefore, to make it easy for enterprises to get started, we offer two approaches to purchasing ADBLs:  ADBLs can be purchased through either an ADBL Enterprise license, which provides a fixed monthly pool of ADBLs, or a Flex Bucket where the ABDLs can be consumed at any point over the 12-month service term – each month, consumed ABDLs are deprecated from the bucket.

Email info@hivestreaming.com to receive pricing for your environment.

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HIVE STREAMING TECHNICAL

 

Q: What are the network requirements for Hive Streaming?

A: The Hive Streaming solution network requirements depend upon three types of communications:

  • Outbound requests to the HIVE Cloud Services (signaling, telemetry & logging only)
  • Internal network communication to and between HIVE endpoints (signaling & video fragments)
  • Outbound requests to your chosen video platform provider’s application and CDN (video fragments)

 

Q: How is the Hive Agent installed?

A: The Hive Agent enables advanced, high-performance video distribution on a customer’s network without requiring additional hardware or servers. The Hive Agent is offered as a Microsoft Installer (MSI) package for Windows operating systems and as an Apple OS X package (PKG).  Some versions of Linux are also supported upon request.

The Hive Agent may be installed on an individual computer interactively by an appropriately authorized user.  However, it is more typically deployed across a customer’s network by systems management software — such as Microsoft System Center Configurations Manager (SCCM).

 

Q: What are the endpoint/device requirements for Hive Streaming?

A: Hive Streaming supports three types of endpoints:

  • Endpoints that run a full Hive Client will support all usage scenarios, including efficient video distribution, the collection of viewing statistics, and full support of Hive Tools – such as Silent Testing.  A Hive Client installation is required for these endpoints.
  • Endpoints running a WebRTC-compliant browser will support the efficient video distribution with other WebRTC-compliant browsers participating in the event.  And also the collection of viewing statistics.  No software installation is necessary for these endpoints viewing WebRTC video streaming.
  • All other endpoints will only collect viewing statistics.

 

Q: On what devices can the Hive Agent be installed?

A: The Hive Agent may be installed on the following operating systems:

  • Windows 10, Windows 8.1, Windows 7 (32-bit or 64-bit)
  • Mac OS X 10.7+ (OS X Lion+)

 

Q: Does Hive Streaming savings extend to VDI devices?

A: Hive Streaming will extend savings to Virtual Desktop Infrastructure (VDI) devices if those devices have either a thick or thin client. We offer support for some Citrix VDA and have specific requirements for the endpoints. You are best to engage with Hive to determine if your specific VDI environment is, or can be, supported.

HIVE FOR MICROSOFT

 

Q: How does Hive for Microsoft 365 work

A: Hive for Microsoft 365 operates by installing an unobtrusive Hive Streaming client on end-user devices. The Hive client then acts as a transparent HTTP proxy between the streaming server and the video player.

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Q: How do I activate Hive Streaming in Microsoft 365?

A: To activate Hive Streaming in Microsoft 365, deploy the Hive Agent and activate for the application you want to enable with Hive. There’s no need to do any other integration. From that point on all live events and broadcast meetings are automatically Hive-enabled.

 

Q: How do I use Hive with Microsoft Stream

A: In order to use Hive with Microsoft Stream, a valid Microsoft Stream account is required, along with a Hive for Microsoft 365 license – contact info@hivestreaming.com to get set up. Once you have your license, you activate it in the Hive Admin Tool, and then you can enable Hive for Microsoft Stream within the Microsoft Stream Admin Settings. Detailed instructions are provided in the Hive Admin Portal.

 

Q: How do I activate a Free Trial of Hive Insights with Microsoft 365?

A: The blog post “Understand the Impact of Live Video on Your Network For Free!” gives step-by-step instructions on how to apply and activate a free trial of Hive Insights

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